Refund Policy
HIPAA
PCI DSS
CCPA/CPRA
Your Refund, Our Commitment
Refund Eligibility Notice: Refunds are only provided if a licensed professional was unable to complete your medical evaluation or if an error occurred during the service.
What Information We Collect About You
Personal & Order Details
To process your refund accurately, we may collect:
- Your full name, email, and phone number.
- Order number or transaction ID.
- Appointment details, including date and time of evaluation.
Evaluation & Verification Records
To verify refund eligibility, we may review:
- Your evaluation outcome (approved or denied recommendation).
- Correspondence with your assigned doctor or therapist.
- Any prior refund requests or support interactions.
Payment Information
To issue refunds securely, we may collect:
- Payment method details (processed through secure third-party providers).
- Billing information is necessary to complete the refund transaction.
Supporting Documentation
In some cases, we may request:
- A government-issued ID to verify your identity.
Why We Have a Refund Policy
Service Guarantee
Patients receive paid medical marijuana evaluations with satisfaction guaranteed.
Timely Delivery
Recommendations are delivered within 24 to 48 hours to set clear expectations.
Fairness & Transparency
Refunds are handled fairly and transparently, protecting both patients and our team.
Missed Appointment Management
Rescheduling is allowed with administrative fees, ensuring an efficient process.
When You Can Request a Refund
You are eligible for a 100% refund if:
- Your medical marijuana card request is denied by a licensed professional.
- We fail to provide your recommendation within 24 to 48 hours.
- Your recommendation is not verified by the therapist.
Exceptions
Refunds are not available if:
- You request a refund immediately after placing an order; you must wait for your evaluation result.
- You receive your recommendation, but later decide you no longer want it.
Missed Appointments
If you are unable to attend your scheduled appointment, please contact our customer support team to reschedule.
How We Share Your Refund Information
Your Privacy Matters
We handle all refund-related information carefully and do not share it for marketing or unrelated purposes.
Payment Processors
Your information may be shared with trusted financial partners only to securely process your refund.
Internal Team
Access is limited to our customer support and administrative staff, strictly to verify eligibility and complete your refund efficiently.
Legal Compliance
We may disclose information if required by law, court order, or government authority to comply with legal obligations.
Keeping Your Refund Information Safe and Secure
Your refund requests and related data are handled with the same care and security as your personal and medical information.
- Refund-related records are processed through secure, trusted payment systems.
- Access to your refund data is restricted to authorized staff only.
- Internal processes follow strict confidentiality and compliance standards.
- Regular audits ensure accuracy and prevent unauthorized access.
Our team is trained to handle sensitive financial and personal information safely. - We comply with all state laws and regulations related to refund processing.
Have Questions About Refunds?
+1 (562) 352-2655
contact@medicalcannabiscardlosangeles.com